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  • For whatever reason if you are unhappy with our product, we will either refund or will send you a replacement item. Claims must be received by ION within 7 days from the date of purchase.


Free of charge repair claims on factory defects are ONLY valid within 90 days from the date of purchase. Damage caused by improper use and/or natural wear and tear are NOT applicable to warranty items. Customer is responsible for the shipping fee of the item to our service center.


ION's privacy and security measures are designed with security in mind, so any personal information that you provide to ION is used for the purpose of receiving ION-factory communications & personalizing and enhancing your web experience with ION-factory.

  • The information we ask for when you order on-line is your name, address, contact number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.
  • ION-factory will never sell any information about you to anyone.