TERMS OF SERVICE

    • SHIPPING INFORMATION
    • All orders are processed in within 2 working days. We offered shipment options, either Worldwide Express Mail Service (EMS) or registered airmail. To check up shipment fee to your country, please fill up mailing information in our order cart. Shipping time may varies from quantity and destination, sometimes local customs and post office process. International airmail should usually be arriving in 7~14 working days, and EMS should be in 3~4 days. For more information, please check Hongkong Post mail tracking online.

      For your security, we ship ONLY to billing address according to your PayPal registry while P.O. Box address will NOT be accepted. ION-factory claims no responsibility for any local tax and/or additional charges incurred on international orders, nor for orders that are lost or are late due shipment.

      YOUR SATISFACTION IS GUARANTEED

    • 7 DAYS UNCONDITIONAL GUARANTEE
    • For whatever reason if you are unhappy with our product, we will either refund or will send you a replacement item. Claims must be received by ION within 7 days from the date of purchase.

  • 90 DAYS LIMITED WARRANTY
  • Free of charge repair claims on factory defects are ONLY valid within 90 days from the date of purchase. Damage caused by improper use and/or natural wear and tear are NOT applicable to warranty items. Customer is responsible for the shipping fee of the item to our service center.

    Conditions for effective claims includes the following:

    Coverage is valid ONLY with proof of purchase from www.ion-factory.com and/or ION authorized resellers worldwide. Replacement item can ONLY be of the same model/style/color. Item must be returned with original packaging in good condition for refund claims. Shipping fee is non refundable. ION claims no responsibility on local taxes or duties or any additional charges that might have incurred. ION reserves all rights to the final decision of any claims.

    Please email your claim enquiry to service@ion-factory.com ION guarantee a swift response within 48-hours or you can also contact your local reseller for direct assistance.